Privacy Policy
Last updated: 4 June 2026
This Privacy Policy explains how Magnet Marketing collects, uses, stores and protects personal information through our website, services and the Magnet CRM app.
Magnet CRM is a private customer relationship management app provided to Magnet Marketing clients. It helps clients receive, manage and respond to leads from their website forms, Facebook and Instagram lead ads, and other marketing channels.
1. Who we are
Magnet Marketing provides marketing, website, advertising and lead management services for businesses.
For privacy questions, contact us at:
Magnet Marketing
Email: admin@magnetmarketing.au
Website: magnetmarketing.au
2. Information we collect
We may collect personal information from Magnet Marketing clients, app users and leads who submit enquiries through our clients’ marketing campaigns.
This may include:
• Name
• Business name
• Email address
• Phone number
• Enquiry details
• Property or job details
• Appointment or quote details
• Notes added inside the CRM
• Lead status, such as New, Follow Up, Quote or Closed
• Basic app usage and technical information, such as device type, log in activity and error data
We only collect information that is reasonably needed to provide our services, manage leads and support our clients.
3. How we collect information
We may collect personal information when:
• A lead submits a website form
• A lead submits a Facebook or Instagram lead form
• A Magnet Marketing client uses the CRM app
• A client or lead contacts us directly
• An appointment, quote or follow up is booked
• Notes or lead updates are added inside the CRM
Some lead information is collected automatically through connected forms, advertising platforms and integrations set up for Magnet Marketing clients.
4. How we use information
We use personal information to:
• Deliver leads to Magnet Marketing clients
• Help clients contact, manage and follow up with leads
• Display lead details inside the Magnet CRM app
• Book quotes, consultations and appointments
• Provide website, advertising and marketing services
• Support, maintain and improve the CRM app
• Troubleshoot technical issues
• Protect the security of our systems
• Comply with legal obligations
We do not sell personal information.
5. Sharing information
We may share personal information with:
• The Magnet Marketing client connected to the lead or enquiry
• Our trusted service providers, such as hosting, database, email, analytics, calendar and notification providers
• Advertising and form platforms used to generate leads, where required for the service
• Professional advisers, if required
• Authorities, if required by law
We only share information where it is needed to provide our services, operate the CRM app, protect our business, or meet legal obligations.
6. Overseas storage and service providers
Some of our technology providers may store or process information outside Australia, including in countries where cloud, database, advertising and app service providers operate.
We take reasonable steps to work with reputable providers and protect personal information handled through our systems.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
This may include access controls, secure log in methods, cloud security tools, monitoring, and limiting access to people who need the information to provide our services.
No online system is completely secure, but we work to keep personal information protected.
8. Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete.
To make a request, contact us using the details in this policy.
9. Data retention
We keep personal information for as long as needed to provide our services, support our clients, meet legal obligations and maintain business records.
When information is no longer needed, we may delete, de identify or securely archive it.
10. Client responsibility
Magnet CRM is used by Magnet Marketing clients to manage their own leads.
Clients are responsible for how they contact, follow up with and manage their leads after receiving them through the app.
11. App privacy
The Magnet CRM app is used to display and manage lead information for Magnet Marketing clients.
The app may process contact details, enquiry details, notes, appointment details and basic technical data needed to operate the app.
We do not use the app to track users across other companies’ apps or websites for advertising purposes.
12. Complaints
If you have a privacy concern, contact us first and we will try to resolve it promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.
Privacy Policy
Last updated: 4 June 2026
This Privacy Policy explains how Magnet Marketing collects, uses, stores and protects personal information through our website, services and the Magnet CRM app.
Magnet CRM is a private customer relationship management app provided to Magnet Marketing clients. It helps clients receive, manage and respond to leads from their website forms, Facebook and Instagram lead ads, and other marketing channels.
1. Who we are
Magnet Marketing provides marketing, website, advertising and lead management services for businesses.
For privacy questions, contact us at:
Magnet Marketing
Email: admin@magnetmarketing.au
Website: magnetmarketing.au
2. Information we collect
We may collect personal information from Magnet Marketing clients, app users and leads who submit enquiries through our clients’ marketing campaigns.
This may include:
• Name
• Business name
• Email address
• Phone number
• Enquiry details
• Property or job details
• Appointment or quote details
• Notes added inside the CRM
• Lead status, such as New, Follow Up, Quote or Closed
• Basic app usage and technical information, such as device type, log in activity and error data
We only collect information that is reasonably needed to provide our services, manage leads and support our clients.
3. How we collect information
We may collect personal information when:
• A lead submits a website form
• A lead submits a Facebook or Instagram lead form
• A Magnet Marketing client uses the CRM app
• A client or lead contacts us directly
• An appointment, quote or follow up is booked
• Notes or lead updates are added inside the CRM
Some lead information is collected automatically through connected forms, advertising platforms and integrations set up for Magnet Marketing clients.
4. How we use information
We use personal information to:
• Deliver leads to Magnet Marketing clients
• Help clients contact, manage and follow up with leads
• Display lead details inside the Magnet CRM app
• Book quotes, consultations and appointments
• Provide website, advertising and marketing services
• Support, maintain and improve the CRM app
• Troubleshoot technical issues
• Protect the security of our systems
• Comply with legal obligations
We do not sell personal information.
5. Sharing information
We may share personal information with:
• The Magnet Marketing client connected to the lead or enquiry
• Our trusted service providers, such as hosting, database, email, analytics, calendar and notification providers
• Advertising and form platforms used to generate leads, where required for the service
• Professional advisers, if required
• Authorities, if required by law
We only share information where it is needed to provide our services, operate the CRM app, protect our business, or meet legal obligations.
6. Overseas storage and service providers
Some of our technology providers may store or process information outside Australia, including in countries where cloud, database, advertising and app service providers operate.
We take reasonable steps to work with reputable providers and protect personal information handled through our systems.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
This may include access controls, secure log in methods, cloud security tools, monitoring, and limiting access to people who need the information to provide our services.
No online system is completely secure, but we work to keep personal information protected.
8. Access and correction
You may request access to personal information we hold about you, or ask us to correct information that is inaccurate, out of date or incomplete.
To make a request, contact us using the details in this policy.
9. Data retention
We keep personal information for as long as needed to provide our services, support our clients, meet legal obligations and maintain business records.
When information is no longer needed, we may delete, de identify or securely archive it.
10. Client responsibility
Magnet CRM is used by Magnet Marketing clients to manage their own leads.
Clients are responsible for how they contact, follow up with and manage their leads after receiving them through the app.
11. App privacy
The Magnet CRM app is used to display and manage lead information for Magnet Marketing clients.
The app may process contact details, enquiry details, notes, appointment details and basic technical data needed to operate the app.
We do not use the app to track users across other companies’ apps or websites for advertising purposes.
12. Complaints
If you have a privacy concern, contact us first and we will try to resolve it promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
13. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top.